Privacy Policy for BoardGames4u.com

Last Updated: 21/03/2025

At BoardGames4u.com (“we”, “us”, “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and shop on our website www.boardgames5u.com (the “Site”). This policy is in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Please read this Privacy Policy carefully to understand how we handle your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal data that you provide to us when you use our website and services. This can include:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
  • Payment Information: Credit/debit card information, PayPal account details, or other payment method data.
  • Account Information: Username, password, order history, and other account-related details.
  • Technical Data: IP address, browser type, device information, operating system, and usage data (such as pages viewed and time spent on the website).

We may also collect non-personally identifiable information through cookies and similar tracking technologies (see our Cookie Policy).

2. How We Use Your Data

We use your personal data for various purposes, including but not limited to:

  • Order Fulfilment: To process and fulfil your orders, including shipping and billing.
  • Customer Support: To respond to inquiries, provide assistance, and resolve issues related to products and services.
  • Communication: To send order confirmations, shipping updates, newsletters, and other communications about your orders or our services.
  • Marketing: With your consent, we may send promotional offers, updates, or other marketing communications related to our products and services.
  • Analytics and Improvements: To analyse website usage, improve the user experience, and optimize our services.

3. Legal Basis for Processing Your Data

Under the GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: We process personal data to fulfil our contractual obligations with you, such as processing orders and providing customer support.
  • Consent: We will ask for your consent before sending marketing communications or using data for purposes not covered by this policy.
  • Legitimate Interests: We may process personal data to pursue legitimate interests, such as improving our website, preventing fraud, and ensuring security.
  • Legal Obligation: We may process data as required to comply with legal obligations, such as tax reporting or fraud prevention.

4. Sharing Your Information

We do not sell, rent, or share your personal data with third parties except as described below:

  • Service Providers: We may share your data with third-party vendors and service providers who help us operate our business, such as payment processors, shipping providers, and email marketing platforms.
  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to legal requests, such as subpoenas, court orders, or government investigations.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you wish to have your personal data deleted, you may request it through the contact information below.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.
  • Right to Erasure: You can request that we delete your personal data under certain circumstances.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain situations.
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes or for purposes based on our legitimate interests.

If you wish to exercise any of these rights, please contact us using the details in the “Contact Us” section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our site. They help us analyse how you use the site and personalize your experience.

You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our [Cookie Policy Link].

8. Data Security

We implement a variety of security measures to protect your personal data, including encryption and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you are located outside the European Economic Area (EEA), your personal data may be transferred to and processed in countries outside the EEA. We ensure that such transfers comply with applicable data protection laws and take appropriate steps to protect your data.

10. Children’s Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If we discover that we have inadvertently collected such data, we will take steps to delete it as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

BoardGames4U
Info@boardgames4u.com